Ring Spark · Legal & support
Delete your account & data
A direct way to request removal of your Ring Spark account and associated personal data.
Request deletion by email. You can use this process even if you have uninstalled the app or cannot sign in. No app reinstall is required.
Start deletion requestPrefer to compose your own message? Email liyan84926@gmail.com and include “Ring Spark account deletion” in the subject.
What to include
- The product name and your player ID, if you know it. If you cannot find the ID, say so; support can help you identify the account.
- An email address where we can reply, and whether you are requesting full account deletion or another privacy right.
- Only non-sensitive details needed to locate the account. Do not send passwords, session tokens, a full payment account or identity documents by ordinary email.
What happens next
We will acknowledge the request, check the account match and, where necessary, ask for proportionate verification. The email button opens your mail application; it does not send or complete a request automatically. You may use any email service to contact the address above.
After verification, account and associated personal data will be deleted or de-identified, except limited records needed for a specific legal, security, fraud-prevention or payment/dispute purpose. We will explain relevant exceptions and the handling timeframe under applicable law. Retained records are limited to that purpose, not used to continue an active game account.
Progress and pending withdrawals
Deletion can remove saved progress, inventory and access to the account. Let support know about an unresolved withdrawal so it can be handled appropriately. You may request deletion without agreeing to lose a valid claim. Deactivation or uninstalling the app alone does not delete server-side data.
See retention and deletion in our Privacy policy for more information, or contact support to check a request’s status.